Tickets
Please note: prices exclude order level service fee (from € 2.80).
Frequently asked questions
What is the difference between Early Bird, Regular or Last Minute Tickets?
We have 3 ticket periods: Early Bird, regular an Late.
Early Bird tickets are available for a limited time at a reduced price.
Regular tickets are sold at the standard ticket price.
Last Minute tickets are the final tickets released and come at a slightly higher price.
What is a VIP ticket?
For the biggest fans, we are offering a VIP ticket.
There are many advantages when you purchase a VIP ticket, including:
- Access to the VIP lounge
- Premium seats at the Main Stage
- Fast lane access at workshops
- An offcourse the VIP goodie bag!
Additional VIP perks may be added; these will be announced once confirmed.
How can I personalize my ticket?
Please contact the customer service of Paylogic, they will help you with personalizing your tickets.
I have bought an online ticket, what now?
When you have purchased a ticket via Paylogic, you will receive a confirmation via e-mail where you can personalize your ticket. After this you will receive your tickets. Take these printed or on your phone to Heroes Made in Asia. Your ticket will be scanned at the entrance.
Preferably bring your ticket digitally to help reduce paper usage.
I have bought a ticket, but I would like change the day. Is that possible?
That is possible untill 1 week before the event. Please contact Paylogic. In the last week (or if it’s sold out earlier) it is not possible to change your ticket.
I bought my ticket online, but I did not receive it / lost it. What should I do?
Send your ticket again to your email address via this link.
Still not found? Contact the customer service of Paylogic, they can help you out. Keep in mind they can charge service costs.
Can I also buy a ticket on-site on the day itself?
If it is not sold out, yes. Keep in mind these tickets are for sale for the Last Minute prices.
Is a Gaming ticket also an admission ticket?
No, a Gaming ticket is only a ticket to participate in a esports tournament. You still have to purchase an entrance ticket.
Is a Masterclassticket also an admission ticket?
No, a Masterclass ticket is only a ticket to participate in a Masterclass. You still have to purchase an entrance ticket.
How can I reach Paylogic for questions about my ticket?
You can call their customer service or visit their website for online services.
Other problems?
Please contact us and we are happy to assist you.
Keep in mind that we receive a high number of emails and therefore the response time may be delayed. We thank you for your patience and apologize for the inconvenience.
